Another Satisfied Client.
Don't Take Our Word For It. Read on...
This is the second time that Roger has done an inspection for me in the past few months, and I have been extremely pleased. He came recommended by my highly capable and respected real estate agent.
One of the properties I was planning to buy had a long-term moisture and mold issue under the house that was a real mystery as to the source of moisture. The issue was there as far back as the early 2000's but no one had been able to understand or solve the problem. Without this clarity there was no way I was going to buy the house. Aside from transparently laying out the issue and the risks for us at the end of the inspection, Roger went above and beyond in helping us get to the root cause of the issue. He went to the house multiple times to test different theories and talked to me on the phone several times. Of all the many experts we talked to, Roger was the one who was finally able to provide clarity on the source of the problem. This enabled us to get the right estimates for fixing the problem, which were then factored into our successful negotiation for the house.
On the second property, Roger found mold on the wooden beams in the attic, but based on the growth pattern was able to tell that the mold was very likely old mold from when the wood was in the timber yard decades ago. It's that attention to detail, intelligence and pragmatism that I have been so impressed with.
On both inspections Roger and his trainees (one of whom is his daughter) were very respectful of the home, wiping their feet on a special mat, wearing shoe covers, turning off lights and putting everything back in its place. He gave a thorough verbal debrief at the end of the inspection which was followed by a detailed written report. The snacks that he brought for us during the inspection were a thoughtful little bonus! I highly recommend Roger and will be calling him for every inspection I do in the future.
We are first time homebuyers and All Points was recommended to us as a home inspection company with a couple others. After reading the information on all the websites I was very impressed with everything that was included on the All Points website. They had a very open book and up front feel. Roger had all of his background information available and that was impressive easing fears of having him do our inspection.
When Roger came with his team we were blown away by the efficiency of the work they did.making us feel at ease and even explaining many of the smallest details to us. He gave us lots of info on upkeep of our home and small things to look for. He also used his own experiences as a homebuyer in recommendations he offered for us. We were so pleased with the work they did and I even asked them to look at a couple things outside of home inspection which they did with a smile.
They really made me feel like I am making a great choice for my family! I would definitely recommend them to anyone looking for a home inspector!
We asked Roger to complete an inspection on a new home that we were buying (even though the builder and sales team tried to tell is it was an unnecessary expense!). He was extremely thorough. He found just a couple of things that we had the builder correct before we finalized the purchase. However, he also walked us through all the things we could to properly maintain our home over the years. Peace of mind and an education. We are so thankful that we hired All Points Inspection!!!
All Points Home Inspections has been performing inspections for me over the past few years. In that time, I have come to know them as honest and reliable home inspectors. They work with you on scheduling for last minute inspections, but most of all, they provide a personal touch when completing the inspection and explaining their findings to my clients. I have had All Points perform approximately 20 inspections for me and have never had any issues in which clients have come back to me with items that were missed during the inspection. They have all been happy with their reports and felt at ease knowing that they had a professional review the condition of their home.
I give a big "Thumbs Up" to All Points Home Inspections and will continue to utilize their services in the years to come for my real estate transactions. I will gladly recommend their services to anyone that asks me as I feel confident that they will continue to perform in the same fashion that I have come to expect from them.
Thank you for all of your hard work and dedication to your job and our community.
Francisco sent us this letter. “My buyer had a fire on a recalled dishwasher in his last home and he wanted to make sure this didn’t happen in his new home, but we couldn’t find an inspector that checked all the appliances for recalls. A colleague suggested I call All Points Inspections. We were told about ‘Recall Chek.’ What a great service! Not only were all the appliances checked for recalls but a very professional ‘Recall Check’ report was sent to my client after the inspection listing any potential recalls and how to get them fixed, and it was included at no extra cost. My client was thrilled!” Thank you Roger!
Joe and Dianne emailed this note to us. “Not present for our inspection, we missed the inspector’s ‘how to maintain and find important things in your house’ talk. Being new to home ownership this made us nervous since neither of us are do-it-yourselfers! We were skeptical when Roger (the inspector) said he would come back and show us the ropes after we moved in. It turned out to be over two months later, but not only did he come and make us home experts, he also said we could call any time with any questions we had about the house – for life! Thank you All Points for unheard of customer service.”
Jenny sent us this email. “I panicked. It was late and suddenly the oven wouldn’t turn off and the cabinets around it were getting hot. I didn’t know who to call. Then I remembered All Points Home Inspections had promised to be my personal building consultant for life. It had been over a year since we had used them for our inspection. When I called, Roger helped me find the right breaker and then to find an electrician to come out and fix things. WOW, Thank You!
Greg, a seller’s agent for a recent inspection, sent this email. “Inspectors are so often generic and non-descriptive in their reports about the specifics and locations of report items. My clients, contractors and I spend tons of time trying to determine what needs to be done to fix the problems. All Points Home Inspections’ report was not only specific, but with pictures and arrows on items in the house, it made the process much quicker and more effective! Thank you for making this a much smoother process and for saving us so much time. You will get my next inspection referral”
Todd sent us this email: “Roger Thank you, we appreciate you! …One morning all of the smoke detectors started going off. We panicked! Fortunately there was no fire but the alarms wouldn’t shut off. The first person we thought of for help was our inspector. We’ve been in the house for over a year and it was very early but he quickly returned our call and helped us locate and remove the bad smoke detector. Silence finally! It’s good to know that when you said call anytime for any reason and that you would be there for us you meant it. Thank you Roger, you were there for us!
Marsha, a recent client, sent us this email: “What support! Even with your great home operation tips at our walk through we were concerned about how to maintain our home in the future. But again Roger, you came through. Not only did you give us our own custom report binder but also provided us with a Home Maintenance and Operation Book. You told us that it is the All Points policy to provide lifetime support for our home and if we had any questions about the house, all we had to do was call! So we did, twice in the first week! Great support and service. Thanks a bunch.” MT, DavisCA
Shelly dropped us this note. “Wouldn’t you know it? The whole deal came down to a smoke alarm and carbon monoxide detector! My seller wouldn’t fix it and the buyer wasn’t buying without them installed, but thanks to All Points we are closing. To save the deal Roger actually paid for and installed them himself and now everyone’s happy. Who else would do that?” Thank you All Points. You’re number one!
Kris, an agent for one of our recent clients, sent us this note –
“I wanted to let you know how much I appreciated you and the service you provided for the Molina’s. As I’m sure you realized they did not speak English very well and they were worried that the inspector and report would be difficult to understand, but the you took great care explaining the issues and helping them understand everything (good and not so good) and your report was very readable and to the point, Also, the pictures really helped. Thanks for taking the extra time afterwards to work through all the questions and put them at ease. The Molina’s and I were very pleased. Your first class service made a difficult situation easy! All Points will be the inspection service I recommend and yes, I will pass it on.”
We received this note from Jane, an agent we had worked with recently. “Roger, just a note of appreciation for the top notch service my clients receive from you. Always professional, courteous, happily answering their questions and concerns, and I love having the report the same day! I know there has been more than one deal that wouldn’t have happened without you. When my clients need a home inspection referral, All Points is the only name I give. Thanks for your outstanding service.”